Rome hotel reviews: what guests say about 25 hotels

LikedWe had a very nice stay! The hotel is in a close proximity of Piazza del Poppolo. The room was clean with very comfortable bed. Good breakfast. The staff was kind and helpful. Good price-quality ratio. We really enjoyed our stay and felt comfortable…

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Sanctuary in great location

LikedThe hotel is like a sanctuary very close to historic Rome. The hotel staff were very friendly and helpful. Glad we took advantage of the breakfast and happy hour.

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Hidden gem with rustic charm

LikedMy wife and stayed for five nights. Right from the moment we arrived at the hotel we were made to feel welcome and special. The reception staff are excellent and very accommodating. All of the hotel staff, from the cleaners to breakfast and bar staff are very…

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We didn’t want to leave! Thank you so much for having made our Roman vacation and the last leg of our trip so easy and m

LikedI have been to Rome many times and the location of this hotel was idea. The street was accessible by taxi, which is not the case for all the streets in that area. The room was beautifully decorated and the bathroom was a dream! The staff is beyond helpful and…

DislikedOur room could only be accessible by stairs. We were ok with it and got a good glutes workout. But if anyone has accessibility challenges they should communicate with the hotel to make sure they are booked in a more accessible room.

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It’s full when I next visit Rome.

LikedLocation is very close to Rome Termini. It was spotless and the beds were very comfortable

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Amazing location, clean and fabulous staff.

LikedFantastic location. The hotel staff were extremely helpful and friendly. Lovely breakfast box on the first morning. The hotel is clean and modern inside. Would highly recommend and we would definitely stay here again.

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Great location. Sufficient room

LikedThe location was excellent. It was really handy to walk a short distance from the train station. The room itself is clean and sufficient.

DislikedWell, the room is sufficient, there is very limited room to put your bags or any of your clothes. There’s a few hangers that’s it. It would be great to have a shelf for personal items as the bathroom had no space with no counter space for personal items.

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A lovely hotel with really friendly and helpful staff. Breakfast was great and room 603 was exceptional! We will be ba

LikedThe staff were so friendly and helpful in every way.

DislikedNothing

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Perfect for Rome

LikedBreakfast was very good. Too much on the table with trier

DislikedBetter AC in lobby

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LikedGreat location, staff was super friendly and nice

DislikedRoom floor was a bit dirty on first day, but staff received the complaint and solved it

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LikedThe room is very clean with good air conditioning. Room is quite big too. The location is very close to major sites and there are many restauranst and small cafes close to the hotel. The hotel is in old building so it has a interesting spirit and the view…

DislikedAll is good. As a recomendation, maybe one more small table or something similar would be good.

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A hidden gem not to be missed.

LikedBehind a low door (mind your head) is a gem. The staff were very welcoming with information and a nice cool drink. The common areas and the room were all exceptionally clean and fresh. The free mini bar in the room was a nice surprise and the breakfast…

DislikedI wish I could have stayed longer.

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The service is really good

LikedThe staff, this is how you service your guests. Everyone was really nice and trying to give everything you need. So that’s really something other hotels can learn from

DislikedNothing

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Loved it and would stay there again

LikedWell located hotel, as it was walking distance to many tourist sites. Very friendly and helpful staff. Ciro was exceptionally helpful with great trip ideas. Francesca was also lovely.

DislikedNothing

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Roman Luxury at its Best!

LikedThis is the third time that we stay as a family at Palazzo Ripetta and the hotel has become our luxury "home" in Rome. The hotel redefines what Roman elegance is. Ideally located on the quiet and yet very central Via di Ripetta, Palazzo Ripetta is a…

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Wonderful staff, outstanding breakfast and recommend this hotel for a Rome stay.

LikedExcellent location. In the city center and close to restaurants and shopping.

DislikedThere was nothing that I did not like.

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Wonderful and will look forward to returning some day!

LikedVery clean! Great breakfast! Friendly front desk!

DislikedRoom was very small but probably normal for Italy

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Exceptional Stay

LikedBeautiful hotel, great breakfast elevated service definitely will stay here again but will book direct next time had issues with booking.com. Hotel compensated us generously. Dinner at sister hotel was amazing as well 3 minute walk from keyhole

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Exceptionally good staff clean hotel ideal location

LikedThe staff were fantastic , Sebastian for communication and always being on hand to answer my queries before I arrived, Omar for assisting when we checked in an filled us with his knowledge of Rome, and marco on helping us check out with cases etc. the hotel…

DislikedNothing at all

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LikedIt’s on first floor only .

DislikedHard to find the place, very small sign hide and unnoticeable. It’s like Sophie hotel is attached to Diana hotel( big sign easy to find) . I know that it’s nothing about the hotel , but we park our car for a while and someone smash our window car and breaking…

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Good value in a great location for walking to Trevi etc

LikedGreat location in Rome and so close to Roma termini. Very helpful staff, particularly Omar for his helpful tips around Rome.

DislikedNothing

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Absolutely Brilliant.

LikedThe location was great, a stones throw from Termni train station. The welcome when we first arrived from Sebastian was exceptional, water on arrival, went through everything, showed areas on the city map. The room was spotless, clean and the air conditioning…

DislikedNothing, just perfect for what we needed

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Fantastic

LikedReally great. We had a room with a king and pullout couch converted to 2 beds, for a family of four. Room was spacious. High ceilings, hardwood floor. CLEAN. Desk service impeccable. Breakfast was included for us. Highly recommend this. Breakfast was…

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Best Hotel in Rome

LikedWithout question, best hotel experience I’ve ever had. Even before arrival, Sofia was incredible (and patient) with helping to reschedule tour plans due to unforeseen holiday closures. Upon our arrival, Yasmin provided a beautiful, calm, and impressive…

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Outstanding Service, outstanding restaurant; great rooms.

LikedExcellent hotel: the staff were outstanding! They went far out of their way to assist me with mobility issues, navigating food delivery app, suggesting gluten-free restaurants, sites, etc. The hotel restaurant provided the best breakfast (included in room…

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Great functional hotel near the train station

LikedVery functional and modern hotel, clean rooms, modern furniture, sound proof, A/C, etc. etc. Good location near the train station. Very helpful staff.

DislikedMore of a business vibe, not really a romantic hotel full of character, but the latter is not the market it targets I think.

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We will be back!

LikedAbsolutely everything! The decor,the service ,the location,the food -everything was spotless

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Wonderful!

LikedThe hotel is on the 4th floor of a grand building and is accessible by lift. It felt very secure as there was someone on the main door all day and it was locked at night. Despite being a 10 year old business, the hotel appeared new. It was lovely!!…

DislikedNothing!

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NOT A HOTEL

LikedStaff were very nice. Good size room

DislikedThe hotel was a guest house not hotel and not what was sold. I was advised a number of weeks ago the hotel had changed its name but was not advised it did not have any hotel facilities

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Great hotel for a weekend break in Rome

LikedQuiet neighbourhood, nice rooms and helpful staff

DislikedElevated location so great views but a lot of hills

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Awesome hospitality, however, cleanliness needs to be improved

LikedHospitality, air condititoning, bar

DislikedCleanliness - Stained towels (small dark spots) - No disposable slippers (plastic slippers is a major hygiene issue if you are not using a new pair for every customer) - Old pillow cases (yellow stained) - Bugs in the bathroom

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Would definitely stay here again

LikedThe location was perfect. Room was very comfortable. Excellent bathroom and all toiletries provided

DislikedHad an issue with the digital control pad which operates lights, curtains etc. reported it but not fixed.

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We had a fabulous two nights there and would highly recommend it to friends and family.

LikedBreakfast was fantastic. Location was unbeatable. Right in the heart of Rome. So convenient for walking.

DislikedEverything was perfect.

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Great location and staff terrific

LikedGreat location. Good walking to main attractions. Staff very helpful and friendly. Breakfast was great

DislikedOur original room was not good. Room 202 & 302 had the shower separate to rest of bathroom and just inside the door to the room. It was very impractical and dreadful. The rest of the room was fine. I complained to staff the next day and they agreed the design…

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Don't even think twice - book Maalot and it will not disappoint!

LikedI work in the hotel industry so I have high expectations, and this hotel exceeded all of them. Stunning hotel in a great location just steps from the Trevi Fountain. Extremely clean, and amazing staff! Housekeeping was absolutely incredible and the room was…

DislikedThe A/C thermostat was a bit difficult to use, but the staff helped resolve quickly and efficiently.

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Comfy and easy for a couple of nights stay exploring Rome

LikedThe room was comfy and a good size. Air con was great during a hot summer stay. Very quiet and walkable distance to main sites - Pantheon, Trevi fountain, Colosseum, etc.

DislikedTiny lift to get luggage upstairs to reception. It was a little tricky to work out where reception was. Not a hugely lively road if you're looking for "Italian" atmosphere right at your doorstep

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LikedGood location for was clean.

DislikedThe room was tidy and clean but tiny. On check in the guy was rude.

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Overall experience was very pleasant. This was our third stay at this location.

LikedNicole in the reception area was extremely helpful, thoughtful and kind.

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Perfect

LikedIncredible property, beautiful rooms and very kind staff

DislikedNothing all was perfect

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Great place to stay am staying there again

LikedLocation, staff, breakfast was absolutely delicious

DislikedWifi was spotty in the room but they were working on it

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