Terms of Use

Effective date: 20.08.2026  ·  Version: 1.0

This is an English translation. In case of any conflict, the Turkish text
prevails.

1. Parties and scope

These Terms of Use govern your use of TexHoliday (https://texholiday.com/) and of
the connected booking engine at booking.texholiday.com.

TRAVEL EXPERIENCE WORLD TOURISM AGENCY
TÜRSAB licence no.: 18566
Address: Etiler, 829. Sk. A Plaza No:3 Kat:3 D:25, Muratpaşa / Antalya / Türkiye
Phone: +90 242 606 25 39
E-mail: ota@texgroup.com.tr

TRAVEL EXPERIENCE WORLD TOURISM AGENCY (the “Company”) is a licensed travel agency under Turkish Law
no. 1618 on Travel Agencies.

By using the site you accept these terms. If you do not
accept them, please do not use the site.

2. Definitions

  • Site: the website published at https://texholiday.com/.
  • Booking Engine: the system at
    booking.texholiday.com where searches and bookings are completed.
  • User: anyone visiting the Site.
  • Customer: anyone making a booking through the Booking Engine.
  • Property: the hotel, apartment, resort or similar business
    that actually provides the accommodation.
  • Service: the search, comparison and booking intermediation
    the Company provides as a travel agency.

3. The Company’s role — AGENT (INTERMEDIARY)

This is the most important clause of these terms.

The Company is not the provider of the accommodation. The
Property provides it. The Company acts as a travel agency
intermediating between the Customer and the Property: it
displays inventory, transmits the booking and delivers the confirmation.

Accordingly:

  • Room quality, cleanliness, location, service standards, working condition
    of on-site facilities and staff conduct are the Property’s
    responsibility.
  • Room types, amenity lists, images and ratings originate from the Property
    and the inventory provider. The Company passes this on in good faith and does
    not warrant content it does not itself produce.
  • The Company’s own obligation is to perform the intermediation
    properly    : transmit the booking correctly, deliver the confirmation,
    handle payment and refund flows correctly, and make reasonable efforts with
    the Property when you raise an issue.

This clause does not exclude the Company’s liability for its own fault, nor
any mandatory consumer-law rights.

4. Package travel

The Site currently intermediates accommodation only; no
flights, transfers or tours are sold. Bookings therefore do not, as a rule,
constitute package travel under the Turkish Package Travel Regulation or the
EU Package Travel Directive.

If accommodation is later sold together with transport or other tourist
services in the same transaction, that transaction may qualify as a package
and the package travel rules will apply. You will be told this at booking.

5. Conditions of use

You agree to use the Site lawfully and in line with these terms. The
following is prohibited:

  • Systematic data extraction by automated means (bots, spiders, scrapers),
    copying content or compiling price lists,
  • Overloading the system, attempting to bypass security, scanning for
    vulnerabilities or otherwise disrupting the service,
  • Making false, speculative or unauthorised bookings on another person’s
    behalf,
  • Using someone else’s payment instrument without authority,
  • Reproducing, republishing or creating derivative works from the content
    for commercial purposes,
  • Using the Site or its brand elements in a misleading way.

The Company reserves the right to restrict access, cancel bookings and claim
damages in the event of a breach.

6. Accuracy of information

You confirm that the name, contact and guest details you provide are correct
and complete. You are responsible for the consequences of a
mismatch between passport/ID and booking name, of a confirmation not arriving
because of a wrong e-mail or phone number, or of incorrect dates or guest
numbers.

If you book for third parties, you must inform them of these terms and the
Property’s rules and obtain any necessary consents.

7. Prices, availability and obvious errors

Prices and availability are drawn live from the inventory
provider and may change until the booking is completed. Displaying a price is
not a binding offer; the contract is formed when the Property confirms the
booking.

Obvious error clause: if a price is displayed that is
clearly wrong because of a system, currency-conversion, inventory or
human error (for example an amount grossly below market value), the Company may
cancel the booking and refund any amount taken. You will be told immediately
and offered the chance to proceed at the correct price. No compensation beyond
the refund is due.

Unless stated otherwise, prices include taxes. Local or city taxes, parking,
deposits and similar charges collected at the Property are not included and are
payable directly to the Property.

8. Currency and exchange rates

The Site can display amounts in several currencies. Displayed amounts are
indicative. Payment is taken in the currency shown at the payment step. Any
exchange-rate difference or fee applied by your card issuer is yours to bear.

9. Anchor points programme

  • Points are not money; they cannot be exchanged for cash,
    transferred, sold or inherited.
  • Which bookings earn points, the earning rate and the redemption conditions
    are governed by the programme rules and may be changed
    prospectively    .
  • Points for cancelled, refunded or unfulfilled stays are withdrawn.
  • Points may be cancelled and membership terminated in cases of abuse, fake
    bookings or multiple accounts.
  • The programme may be discontinued on reasonable prior notice, with a
    reasonable period allowed to use accrued points.

10. Partnership programme

Applicants are responsible for the accuracy of the details they submit.
Acceptance is at the Company’s discretion. Accepted partners are governed by a
separate collaboration agreement and promotion-code rules; commission accrues
on stays that take place and are not cancelled.

11. Third-party content and links

The Site may contain third-party components (search and hotel list tools),
images and links. The Company is not responsible for the content, privacy
practices or availability of third-party sites outside its control.

Destination images are Creative Commons licensed; author attributions are
published in the footer.

12. Intellectual property

All rights in the trademarks, logos, design, text, software and arrangement
on the Site belong to the Company or its licensors. Copying, reproducing,
distributing, commercially exploiting or creating derivative works without the
Company’s written permission is prohibited. All rights under Turkish Law
no. 5846 on Intellectual and Artistic Works and Law no. 6769 on Industrial
Property are reserved.

13. Continuity of service

The Company does not warrant that the Site will run uninterrupted or
error-free. Service may be suspended for maintenance, updates, infrastructure
faults or third-party outages. The Company may change the Site’s content,
features and scope without notice; this does not affect the terms of bookings
already made and confirmed.

14. Limitation of liability

The Company must perform its intermediation service with due care. Beyond
that, and to the maximum extent permitted by law:

  • Claims arising from the Property’s failure to perform are directed
    primarily to the Property,
  • The Company is not liable for indirect loss, loss of profit, loss of data
    or the acts of third parties,
  • The Company’s liability for its intermediation service is in any event
    limited to the total amount collected for the booking concerned.

These limitations do not exclude or limit liability for the
Company’s intent or gross negligence, liability for personal safety, or any
rights arising under Turkish Consumer Protection Law no. 6502 or other
mandatory provisions.

15. Force majeure

Neither party is in default where performance becomes impossible due to
events beyond their control and not reasonably foreseeable — earthquake, flood,
fire, epidemic, war, terrorism, strike, general transport disruption, official
decision, or widespread infrastructure or communications failure. If force
majeure lasts more than thirty days either party may terminate; amounts
collected and not yet passed to the Property are refunded.

16. Indemnity

You agree to cover the Company’s direct losses, third-party claims and
reasonable legal costs arising from your breach of these terms or of the law.

17. Personal data

Processing of personal data is governed by the Privacy Policy and
the KVKK Information Notice, which form an integral part of these
terms.

18. Changes to these terms

The Company may update these terms. The current version is published on this
page and takes effect on publication. Changes do not apply to bookings made and
confirmed before that date.

19. Severability and assignment

If any provision is held invalid, the remainder stays in force and the
invalid provision is replaced by the valid provision closest to its purpose.
The Company may transfer its rights and obligations to a successor in the event
of a merger, demerger or transfer of business.

20. Governing law, dispute resolution and jurisdiction

These terms are governed by Turkish law.

For consumer transactions: disputes below the monetary
threshold announced each year fall to the Consumer Arbitration
Committees, and those above it to the Consumer Courts. A consumer
may apply to the committee or court at their own place of residence or where
the transaction took place; this right cannot be restricted by contract.

Complaints may also be made to TÜRSAB and the Turkish
Ministry of Culture and Tourism.

For parties not qualifying as consumers (acting for
commercial purposes), the Courts and Execution Offices of
Antalya have jurisdiction.

Consumers resident in the European Union may also use the European
Commission’s online dispute resolution platform.

21. Contact

TRAVEL EXPERIENCE WORLD TOURISM AGENCY
Etiler, 829. Sk. A Plaza No:3 Kat:3 D:25, Muratpaşa / Antalya / Türkiye
ota@texgroup.com.tr