Effective date: 20.08.2026 · Version: 1.0
This agreement is drawn up under Turkish Consumer Protection Law no. 6502
and the Distance Contracts Regulation. It sets out the
general terms and the pre-contractual information presented to
the Customer at booking. The dates, property, room and price for each booking
appear at the booking step and in the confirmation.
This is an English translation. In case of any conflict, the Turkish text
prevails.
1. Parties
1.1. Seller / Intermediary (Agency)
TRAVEL EXPERIENCE WORLD TOURISM AGENCY
Capacity: licensed travel agency under Law no. 1618 —
intermediary for the accommodation service
TÜRSAB licence no.: 18566
Address: Etiler, 829. Sk. A Plaza No:3 Kat:3 D:25, Muratpaşa / Antalya / Türkiye
Phone: +90 242 606 25 39
E-mail: ota@texgroup.com.tr
Web: https://texholiday.com/
1.2. Customer
The person who provides their name, address and contact details in the
booking form. These appear in the booking record and the confirmation.
1.3. Service provider (Property)
The hotel, apartment, resort or similar business that actually provides the
accommodation. Its name and address are stated in the confirmation.
2. Subject matter
This agreement covers the intermediation of the accommodation
service ordered electronically through TexHoliday, whose characteristics
and price are set out below and in the booking confirmation, and defines the
parties’ rights and obligations.
3. The Company’s role
The Property provides the accommodation. The Company acts
as an agency intermediating between the Customer and the Property, and its own
obligation is proper performance of that intermediation.
Claims about the accommodation itself are directed first to the Property; the
Company will give the Customer reasonable support. This does not exclude the
Company’s liability for its own fault or any mandatory consumer rights.
4. Pre-contractual information
Before confirming, the Customer acknowledges having been informed of:
- The Seller/Intermediary’s name, address, phone and e-mail
(clause 1.1), - The essential characteristics of the service: property
name, room type, check-in and check-out dates, number of nights, number of
guests and board type (shown at booking and in the confirmation), - The total price including all taxes and any additional
charges, - The payment and performance arrangements,
- That there is no right of withdrawal, and the legal basis
for this (clause 8), - Cancellation, amendment and no-show conditions (clauses 9-10),
- Complaint and dispute resolution routes (clause 16),
- That the agreement will be sent to the Customer on a durable medium.
5. Formation of the contract
Displaying a price is not a binding offer. The contract is formed when the
Customer completes payment and the booking is confirmed by the
Property. The confirmation is sent to the e-mail address given and
contains a booking reference.
If no confirmation is issued, no contract is formed and any amount taken is
refunded to the same payment instrument.
6. Price, payment and currency
Unless stated otherwise the total price includes taxes. City or
accommodation tax, deposits, parking and extra services
collected at the Property are not included and are payable
directly to it; these are shown separately before payment.
Payment is taken in the currency shown at the booking step, using the
methods offered there. Any exchange difference or fee applied by the card
issuer is the Customer’s.
Card details are never entered on, or stored by, the TexHoliday
website. Payment is taken through the booking engine’s payment
infrastructure.
7. Manifestly incorrect prices
If a price is displayed that deviates grossly from market value and is
evidently erroneous because of a system, currency-conversion,
inventory or human error, the Company may cancel the booking and refund the
amount taken. The Customer is told immediately and offered the correct price.
No compensation beyond the refund may be claimed.
8. NO RIGHT OF WITHDRAWAL — accommodation exemption
There is no right of withdrawal for the accommodation services
covered by this agreement.
Basis: Article 15/1-(g) of the Turkish Distance Contracts Regulation,
which excludes from the right of withdrawal “contracts for accommodation,
transport of goods, car rental, catering and leisure services to be provided on
a specific date or period”. For consumers resident in the European Union,
Article 16(l) of the Consumer Rights Directive provides the same exemption.
The absence of a withdrawal right does not remove the
cancellation and amendment options in clause 9. Cancellation
terms depend on the rate selected and are shown clearly before payment.
9. Cancellation and amendment
Every booking is subject to the cancellation terms of the rate chosen, shown
at booking and in the confirmation. The main rate types are:
- Free cancellation rate: the amount is refunded for
cancellations made by the stated deadline. - Non-refundable rate: no refund on cancellation or change
once the booking is made. This rate is normally offered against a discounted
price and is chosen knowingly before payment. - Partial penalty rate: a set amount is retained depending on
when the cancellation is made.
Changes to dates, room type or guest numbers depend on the Property’s
availability and approval, and a price difference may arise.
Refunds are made within a reasonable period after the cancellation is
approved, to the same payment instrument. Bank posting times
are outside the Company’s control.
10. No-show and early departure
If the Customer does not arrive on the check-in date, the booking is charged
in whole or in part according to its rate and remaining nights may be
cancelled. After check-in, refunds for unused nights are subject to the
Property’s policy.
11. The Customer’s obligations
- Entering booking details (name, dates, guest count, contact) correctly,
- Observing the Property’s rules on check-in/out times, age limits, pets,
extra beds and identification, - Obtaining the identity, passport, visa and health documents required for
travel — consequences of missing documents rest with the Customer, - Compensating the Property for any damage caused to it.
12. The Company’s obligations and limitation of liability
The Company must transmit the booking correctly, deliver the confirmation,
run payment and refund processes correctly, and make reasonable efforts with
the Property in the event of a complaint.
To the maximum extent permitted by law, the Company’s liability under this
agreement is limited to the total amount collected for the booking
concerned; indirect loss, loss of profit and non-pecuniary claims fall
outside it.
This limitation does not apply in cases of the Company’s intent or
gross negligence, in matters of personal safety, or against the mandatory
provisions of Law no. 6502.
13. Force majeure
Where performance becomes impossible due to unforeseeable and unavoidable
events — earthquake, flood, fire, epidemic, war, terrorism, strike, official
decision, closure of airspace or transport — neither party is in default.
Amounts collected and not yet passed to the Property are refunded; refunds of
amounts already passed on are subject to the Property’s policy, and the
Company will make reasonable efforts on the Customer’s behalf.
14. Personal data
Personal data is processed as described in the Privacy Policy and
the KVKK Information Notice. Sharing guest details with the Property
is necessary to perform the booking and forms part of performing this
contract.
15. Records as evidence
The parties agree that the Company’s and the booking engine’s electronic
records, system logs and e-mail correspondence constitute
evidence within the meaning of Article 193 of Turkish Civil
Procedure Law no. 6100. This does not restrict the consumer’s right to submit
their own evidence.
16. Complaints and dispute resolution
Complaints may be sent to ota@texgroup.com.tr and are handled as quickly as
possible.
In the event of a dispute, the Consumer Arbitration Committees
or Consumer Courts have jurisdiction according to the monetary
thresholds published each year by the Turkish Ministry of Trade. A consumer may
apply at their own place of residence or where the transaction took place.
Complaints may also be made to TÜRSAB and the Ministry of
Culture and Tourism. Consumers resident in the European Union may use the
European Commission’s online dispute resolution platform.
17. Entry into force
By confirming at the booking step, the Customer declares having read and
accepted all terms of this agreement. The contract is formed when the
payment-obligating confirmation is given and is delivered to the Customer on a
durable medium together with the booking confirmation.